Our refund policy allows you to request a refund within 7 (seven) days after the delivery of your order. To be eligible for a refund, the item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Return

Our return policy is 7 (seven) days, meaning you have 7 (seven) days from the date of receiving your order to request a return. To be eligible for a return, your item must be in the same condition as when you received it, with tags and in its original packaging. There is no cost for returning the product. To initiate a return, please contact us at contato@evokehome.com

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted.

Non-Refundable Items

Some items are considered non-refundable and cannot be returned. These include perishable goods, personalized items, and personal hygiene products.

Order Cancellation

You may cancel your order within a specific time frame after purchase. Please contact us as soon as possible if you need to cancel your order.

Contact Us

For more information about our return and refund policy, please reach out to us at:

Email: contato@evokehome.com
Phone: +55 89 99454-2089