1. Delivery
Evoke Home products are delivered via local postal services and may be subject to delays. It is possible for family members or third parties, such as building concierges, to receive the products on your behalf, provided they have a valid photo ID and sign the delivery receipt.
2. Delivery Timeframe
The delivery timeframe for products is 12 to 17 business days, although delays of up to 90 days may occur in some cases. Please note that business days exclude Saturdays, Sundays, and public holidays.
3. Product Origin
Evoke Home products are sourced from both domestic and international suppliers. In either case, final delivery to the recipient is handled by local postal services. Imported products are shipped by private logistics companies until they enter the destination country. Customs fees may apply and are the responsibility of the customer.
4. Shipping Costs
Shipping costs are calculated based on the product’s weight, dimensions, and delivery location. The shipping cost will be displayed during checkout and may vary depending on these factors.
5. Delivery Tracking
Once your order is confirmed, you will receive a tracking code to monitor your product’s delivery progress. If you have any questions about tracking, please contact us for assistance.
6. Special Conditions
In the event of loss, damage, or any delivery issue, please contact us so we can resolve it promptly. We reserve the right to change the delivery method if necessary to ensure your product’s delivery.
7. Returns and Refunds
If you wish to return a product due to a delivery delay or any other reason, please refer to our refund and return policy for further details.
8. Contact
For more information about our shipping policy, please contact us at:
Email: contato@evokehome.com
Phone: +55 89 99454-2089